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ONLINE BANKING SECURITY PRACTICES
How You Can Protect Yourself
How We Protect You
Glossary Of Terms

How You Can Protect Yourself
Studies show time and time again that identity fraud happens much more often offline, than online. However, we feel it is important that you have the information necessary to safely conduct your personal business online. Follow this guide to learn how to prevent, detect, correct and report online fraud and identity theft.

PREVENT
Prevention is the most critical element to avoiding online fraud. See how many of the following you are currently undertaking – and incorporate the rest into your routine.

Prevent: General Online Security
  • Shred all financial documents and paperwork with personal information – do not simply throw them in the trash.
  • Protect your Social Security number. Don’t carry your Social Security card in your wallet or write it anywhere. Give it out only if absolutely necessary or ask to use another identifier.
  • Don’t give out personal information on the phone, through the mail, or over the Internet unless you know who you are dealing with.
  • Never click on links sent in unsolicited emails; instead, type in a web address you are already familiar with. Use firewalls, anti-spyware, and anti-virus software to protect your home computer -- and keep them current.
  • Create passwords that are unusual: do not use your birth date, your mother’s maiden name, or the last four digits of your Social Security number.
  • Keep your personal information in a secure place at home, especially if you employ outside help, have roommates, or are having work done in your house.
  • Ordering online? Only use "secure" web pages (a web page is secure if there is a locked padlock in the lower left-hand corner of your browser).
  • Place a "Fraud Alert" on your credit reports, and review the reports carefully.
  • The alert tells creditors to follow certain procedures before they open new accounts in your name or make changes to your existing accounts. The following consumer reporting companies have toll-free numbers for placing an initial 90-day fraud alert.

    Choose one of the following:
    • Equifax: 1-800-525-6285
    • Experian: 1-888-EXPERIAN (397-3742)
    • TransUnion: 1-800-680-7289

  • When your computer is not in use, shut it down or disconnect it from the Internet.
  • Always sign off from your Online Banking session.
  • Avoid clicking on links provided in emails. It is always better to type the address into your browser.
  • Most computer files have filename extensions, such as ".doc" for documents or ".jpg" for images. Any file that appears to have a double extension, like "heythere.doc.pif" is extremely likely to be a dangerous file and should never be opened.
  • Never open email attachments that have file endings of .exe, .pif, or .vbs. These are file extensions for executables, and are commonly dangerous files.
  • Be careful and selective before providing your email address to a questionable website. Sharing your email address makes you more likely to receive fraudulent emails.

DETECT
Despite all efforts to prevent it, identity fraud can still occur. The earlier it is detected, however, the swifter we can help you take action to stop it.

Detect: General Online Security

Be alert and take immediate action to the following:

  • Bills that do not arrive as expected
  • Unexpected credit cards or account statements
  • Denials of credit for no apparent reason
  • Calls or letters about purchases you didn’t make
  • Take advantage of free annual credit reports: Credit reports contain information about what accounts you have and your bill paying history.

    Free copies are required by law from the major nationwide consumer reporting companies—Equifax, Experian, and TransUnion. Visit www.AnnualCreditReport.com or call 1-877-322-8228, a service created by these three companies, to order your free credit reports each year. You also can write: Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281.

  • Review your financial and billing statements regularly and look for charges you did not make.
  • Keep a list of all your credit card numbers and phone numbers in case of theft, and notify each card issuer immediately if theft occurs.

Detect: Online Banking Security

Take advantage of online tools we have that automatically protect you, including:

Balance Alerts

  • Check Clear Alerts
  • Payment Alerts
  • Online Statements
  • Account History

Business Online Banking

  • Alerts
  • Account Reconciliation/PositivePay (Business customers only)

CORRECT
Should you believe you may have fallen victim to online fraud, take the following steps immediately:

Correct: General Online Security

  • Close any accounts that have been tampered with or established fraudulently.
  • Call the security or fraud departments of each company where an account was opened or changed without your okay. Follow up in writing, with copies of supporting documents.
  • Use the ID Theft Affidavit at ftc.gov/idtheft to support your written statement.
  • Ask for verification that the disputed account has been closed and the fraudulent debts discharged.
  • Keep copies of documents and records of your conversations about the theft.
  • File a police report. File a report with law enforcement officials to help you with creditors who may want proof of the crime.

REPORT
Filing a report helps law enforcement officials across the country in their investigations.

Report: General Online Security

Report the theft to the Federal Trade Commission:

  • Online: ftc.gov/idtheft
  • By phone: 1-877-ID-THEFT (438-4338) or TTY, 1-866-653-4261
  • By mail:
          Identity Theft Clearinghouse
          Federal Trade Commission
          Washington, DC 20580

Report: Online Banking Security

Always report theft and fraudulent activity to Mission Oaks National Bank and your other financial institutions, no matter if you are a victim or suspect the activity.

How We Protect You
Keeping your financial and personal information secure and confidential remains one of our top priorities.

We keep your information secure in the following ways:

Computer anti-virus protection detects and prevents viruses from entering our computer network.

Firewalls block unauthorized access by individuals or networks. Firewalls are one way we protect our computer systems that interact with the other computers through the internet and the internet itself.

Secure transmissions ensure information remains confidential. We use encryption technology, such as Secure Socket Layer (SSL), to transmit information between you and us. This protects data in three key ways:

  1. Authentication ensures that you are communicating with us, and prevents another computer from impersonating us.
  2. Encryption scrambles transferred data so it cannot be read by unauthorized parties.
  3. Data integrity verifies that the information you send to us is not altered during the transfer. The system detects if data was added or deleted after you sent the message. If any tampering has occurred, the connection is dropped.

Advances in security technology are constantly evaluated by security and technology experts to ensure that we provide the right protection for you.

Secure email is provided through Online Banking, giving you peace of mind that your communications with us are always private.

GLOSSARY
Frequently used online identity theft and online security terminology

A

AntiVirus Software
Software that detects and removes computer viruses.

B

Browser
A program that allows a user to find, view, hear and interact with material on the World Wide Web. Netscape Navigator and Microsoft Internet Explorer are examples of popular browsers.

D

Dumpster Diving
Thieves rummage through trash looking for bills or other paper that includes your personal information.

E

Encryption
A way to scramble transferred data so it cannot be read by unauthorized parties.

Enhanced Security Login
Provides security at login, no matter what computer you sign in from, using additional end user authentication that helps to protect against online fraud.

F

Firewall
Hardware or software that enforces security on your computer or system. It's like a locked door, preventing dangerous material from getting into the room.

H

Hacker
Someone who tries to get access to a computer system without authorization.

Hardware
The mechanical devices that make up a computer system, such as the central processing unit, monitor, keyboard, and mouse, as well as other equipment like printers and speakers

I

ISP (Internet Service Provider)
A company that sells direct access to the Internet, most often through dialing a local phone number.

K

Keystroke Logger
Hardware device or a software program that records each keystroke made on a particular computer. Marketed as a way for parents to monitor their children’s activities on a computer, keystroke loggers are sometimes downloaded unwittingly by users. The keystroke logger then records the keystrokes and periodically uploads the information over the Internet.

M

Malware
Malicious software designed to harm or otherwise attack or take unauthorized control over a computer system. See Virus, Trojan and Worm.

O

Operating System
The main program that runs on a computer. An operating system allows other software to run and prevents unauthorized users from accessing the system. Major operating systems include UNIX, Windows and Linux.

Opt-In
Giving permission for an organization to use information in a specific way.

Opt-Out
Withdrawing permission for an organization to use information in a specific way.

P

Patch
A software update meant to fix problems with a computer program. This can range from fixing bugs, to replacing graphics, to improving the usability or performance of a previous version.

Phishing
By pretending to be financial institutions or reputable companies you regularly deal with, cyber thieves send spam or pop-up messages to get you to reveal your personal information.

Pharming
The criminal process of electronically gathering and selling the personal and financial information for multiple users through the use of phishing.

Pop-Up Ads
Unsolicited advertising that appears as a "pop-up" window on a computer screen. Sometimes these can be created to look like a financial institution’s request for personal information.

Privacy Policy
The policy under which a company operating a website handles personal information collected about visitors to the site.

S

Secure Socket Layer
SSL technology secretly encodes information that is sent over the Internet between your computer and your financial institution, helping to ensure that the information remains confidential.

Sevice Pack
A software program that corrects known bugs or problems, or adds new features to a software program already installed on your computer.

Skimming
A way to steal credit/debit card numbers by using a special storage device when processing your card.

Software
A computer program that enables computer hardware to work.

Software Updates
A software install that is performed to enhance or repair a previously installed computer program.

Spam
Unsolicited "junk" email sent to large numbers of people to promote products or services.

Spoofing
An online identity theft scam. Typically, criminals send emails that look like they’re from legitimate sources, but are not (phishing). The fake messages generally include a link to phony, or spoofed, websites, where victims are asked to provide sensitive personal information. The information goes to criminals, rather than the legitimate business.

Spyware
A program that is loaded onto your computer without your knowledge. These programs gather information from your computer activities and send them to an unknown source. These programs are especially dangerous when capturing financial information that can be used to commit fraud.

T

Trojan Horse
An apparently legitimate software that carries an unwanted payload that is typically used by hackers to gain unauthorized access to your computer.

V

Virus
A program that is loaded onto your computer without your knowledge. Viruses can make copies of themselves, quickly using up all available memory. Some viruses can transmit themselves across networks.

W

Worm
Typically, a malicious program that reproduces itself over a network and uses up computer resources or shuts down the system.

 

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